merithaven Terms of Service

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Welcome to merithaven. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or buy from merithaven's website, mobile platform, products, and customer support channels. Your use of our platform or placement of an order confirms that you accept these Terms.

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1. Acceptance of Terms

By visiting or using any service offered by merithaven, you confirm that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit orders that are false;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Try to breach site security, data infrastructure, or user accounts;
  • Resell merithaven products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error occurs, merithaven may correct the mistake and modify or cancel any affected order before it ships, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@merithaven.store within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every piece of original content on merithaven's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to merithaven and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, merithaven will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the particular products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law principles. Before pursuing any formal action, you agree to first bring any dispute or claim connected to these Terms or your purchase to merithaven's support team so we can attempt an informal resolution.

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9. Changes to These Terms

merithaven may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: merithaven
• Customer Support Email: support@merithaven.store
• Customer Support Phone: 18033978340
• Physical Business Address: 2146 HERITAGE WAY, Cameron, NC 28326, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST