merithaven Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At merithaven, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the long-lasting quality of our kitchenware. Should a purchase fall short of your expectations, we are committed to making things right through a return and refund process that is straightforward, transparent, and fair to every customer across the United States.

---

Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products) cannot be sent back to us. Even so, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (please provide clear photo evidence within 48 hours of delivery).

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise designated as final sale (clearly labeled "Final Sale" during checkout);
• Goods that have been opened, used, or partially consumed (except where defective or spoiled upon arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper storage, mishandling, or failure to follow the item's care instructions on the customer's part;
• Return requests submitted beyond the 30-day window without prior written approval from merithaven.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0 USD)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 USD prepaid label fee deducted from refund)	None ($0 USD)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@merithaven.store including your Order Number, the specific item(s) you wish to return, and your reason for the return. For damaged or spoiled products, please attach clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Mark your RMA number legibly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be turned away upon arrival.

---

Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a merithaven error (for example, a damaged or incorrect item was sent).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly issue a full refund or ship a free replacement at no additional cost to you.

---

Contact Us & Merchant Details

Should you have any questions about a return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: merithaven
• Customer Support Email: support@merithaven.store
• Customer Support Phone: 18033978340
• Physical Business & Return Address: 2146 HERITAGE WAY, Cameron, NC 28326, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST